eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Am I going to be screwed out of $55? Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Here are some of the most common ways eBay sellers are scammed. Just trying to understand. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. What happens on eBay when a buyer lies saying that they - Quora You send the item promptly but days later you find that the check bounces, leaving you with nothing. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. 04:02 PM. Yes it would add cost. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Luckily I was able to contact the Global center and stop the item from shipping to the buyer. This is why I take photos of the item with the eBay paperwork. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. I have no idea how to get on the phone with a live human being? eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay As you say, I would explain to the buyer that different computers and devices show colours differently. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . I have 100% seller feedback. Did you try talking with the buyer? Its usually not a good idea to trade with accounts that have bad feedback. Defective Item return that is not defective HELP 01:30 PM. Usually it will say the name on the package signs for it even if the signature is someone else. Always think like a big retailer. I have had my hosting company check everything their end and they say all is correct and working ok. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). All such complaints from sellers are simply ignored, as profit takes precedence over reason. I would do that myself in those circumstances. Gift card scammers reach out to victims by phone, email, or social media. The buyer received the wrong item. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? 03:13 PM. 26-05-2020 Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. How to handle a return request as a seller | eBay Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. IN THE LAST STRIDE. Powered by Discourse, best viewed with JavaScript enabled. This is what people are doing nowadays, so selfish. I'll have to ask her what she sees different because I know it's the same. There are two occasions in the tracking updates that says it was rerouted due to processing error. All rights reserved. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). You must be new here, in this sub anything and everything is a scam ;). I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Then maybe they won't send it back and you won't have to refund. They then go to Etsy and order the item from me at full price using a suspect credit card number. Along with photographing everything, try to record any identifying details about the item. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? 09-10-2020 Is there any point in doing that? Should I contact the postal service? As its a scam, you will never see your money or your items again. You take pics of box, item and serial number? Ebay going to shit with scammers abusing the money back guarantee. 4) Request return shipping label credit as buyer made false claim. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Parcel comes back, buyer is less than helpful, I refund, get a neg. If they do then you have to either refund or call eBay and try to make your case. The most common dispute for a scammer is the "not as described" dispute. What can I do in this situation to avoid loosing $900 and the item as well? e-bay couldnt give two hoots for sellers as long as they are making money. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. I had been using half sheet sticky labels for almost a month before sending out this order. Answer (1 of 4): Hi. on The Fragile stickers could have been added at the GSP. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. . Go to usps site and fill out the mail fraud form. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Theyll tell you to file a report with the police and then wash their hands of the matter. Buyer claims I sent wrong item : r/Mercari - reddit.com A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. There's usually another new label then. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Please Help! Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Once I listed a new in box item as white when it was really blue. The one I received is as per the photo. The status says the item was "Delivered to agent," so the item shows as delivered. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. But if he has balls to carry on, follow up with post master complaint. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. And while I'll be cordial, it doesn't bode well. Its ok but I like the darker one you had in your listing. Am I protected against negative feedback in this scenario? Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. I had a customer contacted me that the item was damaged in transit. but it is really suspect that they created their eBay account the day they ordered my item. They sell fake goods and don't pay taxes. Attached is a picture of a side buckle and the package with address label. But just the thought of it would scare a lot of scammers into stopping this shit. Im concerned this is a scam. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. I responded to the return but Im really freaking out. I asked my boyfriend to print off the labels and post them while he was at work. Everyone is covered except the credit card holder, whoever that is. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. If the item is sold for more than $750 the item must have signature delivery proof. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. This is what it takes to get ebay to appeal a return in your favor. I've never owned/sold a necklace like that. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. 26-05-2020 The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. I sold 4 of the same items. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Cases Policy - Our House Rules | Etsy I'll go over how it happened, what I did to fix it, and how you can. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Then find one of the facebook groups for sharing scammy ebay users and share his username. Glad you at least eventually prevailed. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? You would want your copy to be short and engaging, informative but not stiff. 09-10-2020 Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Ask if they want you to dispose of it or return it to them. An option to dispute the refund and report the buyer will appear. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. The email will state that the payment will be released to you once you have proven that the goods have been sent. This has happened a couple of times to us over the years, all part of selling on line Im afaid . If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. By ARTHUR WRIGHT. It expressly says this in the PayPal Seller Protection terms. Ebay always takes out the fees and send the remaining money to the Bank on file. on "Hi. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. I asked the buyer if the package he received was damaged or opened. Same thing just happened to me and I was able to keep the earning. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Example: You bought a table, and it showed up with only three legs. Five! The buyer confused me with another seller. Press question mark to learn the rest of the keyboard shortcuts. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. It certainly looks a much darker top in the listing. In this scam, the buyer then accuses you of sending a damaged item. 2) Buyer most likely will open SNAD return request. I've only had to use these pics a few times but they save a lot of hassle. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay 09-10-2020 Its just getting worse, sadly. 26-05-2020 They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. But the fact that she specifically took a photo of the top tells me it was meant for me. $15 each. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. A little detective work might find the answer. Is it possible to contact their police department? We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Copy and save both forms before submitting them. They have no reason to create one earlier. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Once they have the code, they disappear and make off with your gift card balance. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Both early political pieces. 05:05 PM. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Some of this advice may be second nature to you, or may not apply to all sales. 1. Things like this happen. But I would think it is more likely a customs thing. Tip Disputes about the quality of the item are not billing errors. Go to ic3.gov and fill out the internet crime form. I'm not sure if Canada Post would put those on there?? Dispute the refund. NO Cash Refund for wrong purchased items. Press question mark to learn the rest of the keyboard shortcuts. I agree. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Case in point; I sold a wallet described as new in the box recently. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? I sold 4 of the same items. For more information kindly send . So, I cancel the order and sent in a statement. I swear. Help for buyers and sellers. When you issue a refund to the buyer They'll be refunded through their original payment method. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. why it was refused and Never heard back. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I sent a seller an offer on an item and she accepted. I only sell local, mainly to avoid hassle. paperspast.natlib.govt.nz Do not refund half. 26-05-2020 Heres how. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. 26-05-2020 I think most first-time eBay buyers create their account the same day they place their first order. I told Ron that this was, "pardon my French, absolute bullshit."
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