Once your Paypal account is in good standing where they no longer have your sales on temporary hold and yet the payment still has not gone through, it may be because of other reasons. Add photos, description, price, and all the other details that weve discussed above about your product. If you would like to customise your choices, click 'Manage privacy settings'. I contacted the buyer and she told me the email address that the payment went to. Please read rules before posting. Describing your items completely in your product description doesnt just make you a trustworthy seller, but it also helps you to avoid refunds. This site is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If you, as the seller, agree to the refund. Heres How to Responsibly Donate and Repurpose Your Castoffs. I struggled to find things to do that would get me out of my tiny apartment without sucking my wallet dry. Repeated violations will result in a ban. but I'm can't seem to upload them to the claim. For sales under $15, you pay a flat rate of nearly $3, but for sales above $15, the platform takes 20% of your total sale. No letter misspelled, missing, or flipped. "You always know somebody who's had a Depop horror story. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. Then, tap on 'Set up your shop'. You will need to confirm your information and attach proof by taking screenshots of your Paypal activity and email. With the pandemic affecting everyones life in many ways, many people have tapped into the possibility of doing business remotely. She then received a message from a stranger on Instagram, alerting her to the fact that her account had been taken over by a scammer advertising Apple AirPod headphones for 50. Here is the USPS link to order your free priority boxes. Shipping rates have gone up in the past and I have not noticed a decrease in sales but the closer a package (more than 50% of my shop items need a priority label) gets over the $10 mark the scarier it gets for charging for shipping because that is a big chunk of shipping costs for some customers to swallow. And the next two emails are from Paypal; one a notification of payment received and a second with a receipt of payment to Depop for their 10% fee. However, the buyer must have a solid reason to request a refund. Find out more about how we use your personal data in our privacy policy and cookie policy. You are viewing the PayPal Community Archives. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'fulfilledmerchant_com-large-mobile-banner-2','ezslot_10',128,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-2-0'); Depop, unfortunately, does not have a phone number you can call. Create an account to follow your favorite communities and start taking part in conversations. DEPOP LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . While there are many online marketplaces, Depop is probably one of the easiest to use, making it simple to start selling items right away without any long-form verification. When they updated to extra-small I didnt bother to go back to update my older listings. We, TechCrunch, are part of the Yahoo family of brands. They are inclusive, diverse, progressive and creative. Depop seller Sydny Sky told me that she makes anywhere between $800 and $1,500 a week by following a few simple rules, some of which also worked for me: Photos will get you on the explore page, but its the description that really sells, Sky says. BUT if i sell the same $10 shirt (free ship) and a buyer pays with Paypal, my take home ends up being around $7 because i get charged from the fees AND Depop Limited, The example above is not an actual transaction , i just wanted to simplify what has been going on with my purchases. The company is headquartered in London, with offices in Manchester, New York, Los Angeles and Sydney. Of course, everybody is human and sometimes Post Offices make mistakes. Is it likely that I'll win my money back without the screenshots attached? The following is a sponsored link. I just sold something on Depop, and right after, I got a charge on my PayPal account saying that $8.80 was taken from my account. Do you have items laying around at home that you want to sell online? Repeated violations will result in a ban. You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. Options. My wardrobe staples are mostly basics like leggings, jeans, coats, T-shirts, and shoes, with a couple of statement pieces that I swap in and out every season. Id also like to mention that the Depop limited charge is an additional charge aka a separate charge that shows up on my Paypal. Also PayPal takes a small fee the same as the depop transaction fee but PayPal takes that fee directly depop does it when they send the money in ur account. Her account has a whopping 184,000 followers and counting, and selling through the app is Shorts full-time job. The fee will be taken from your connected PayPal account or the card you are using on your Depop account. Depop limited fee. What does this mean and why did it happen? Follow these six shopping tips to become a savvier shopper, save yourself money, and limit your environmental impact. Pirate Ship doesn't have any control over this process. "I thought I had just forgotten my password when I couldn't get back in, but a couple of days passed and I realised something wasn't right," says the Birmingham-based law student. In this article, we are going to show you exactly how to sell on Depop step-by-step with a fresh new account to help you, whether you're completely a beginner or not. Let us help you. However, once a sale is made, Depop instantly collects 10% of the total transaction amount, plus the shipping cost. Once your payment has been released by Paypal, you have the option to claim the balance or leave it with PayPal to use for purchases.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-box-4','ezslot_4',124,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-box-4-0'); Keep in mind though that every once in a while, PayPal may still hold your funds, even if you have been selling with them for months or years. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. 2023 BBC. Here is a tip with shipping first class with Depop, on the Depop app it states that shipping is .5lb ( half of a pound) or 8 ounces for a small, however according to USPS first class shipping allows packages up to 15.99 ozs and I have confirmed with my local USPS that as such the first-class Depop shipping label will allow up to 15.99 ozs. Dropshipped print-on-demand products must use a design created by the seller. Tap on the Setting icon from the top right side of the screen. While any payment issue as a seller can be extremely frustrating, there are some steps that you can follow to ensure that you are getting your money on time.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-large-mobile-banner-1','ezslot_9',129,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-1-0'); One last little tip about buying or selling on Depop is that make sure you are using the platform. Sydny Sky, Depop seller, phone interview, October 28, 2020. If you, as the seller, agree to the refund, then you will give the refund to the customer. Figuring out what to get rid of is just the beginning. "While it's not a Depop-specific problem, I think [credential stuffing] is one we're going to see expand in the next five years.". On the other hand, if you dont agree to a refund, , then the buyer can open a dispute against you directly with PayPal by following the steps, common reasons why customers return a purchase, How To Start a Fully-Remote Business in 12 Easy Steps, Moving Your Clothing Business Online: A 7-Step Strategy, 13 Online Businesses You Can Start for Free. First, Depop cannot provide you with a prepaid label and so you will have to either go to the counter to process you can do one online if using USPS. If you want to take that risk, we have a few tips on how to avoid getting scammed. They're basically charging you the shipping and depop fees directly since the customer paid directly to you through PayPal whereas if the payment goes through depop, depop takes its cut before giving the rest to you. For the United States, Depop uses USPS as their vendor for shipping within in the app. Today, Depop is a place where millions of users come to celebrate their style and discover culture. You lost any seller protection by sending to another address than the paypal registered address of the buyer. It all hangs on whether paypal agree that the transaction was unauthorised. Disconnect your Paypal from Depop and reconnect again. All Rights Reserved. If you had met seller protection paypal would have reimbursed you. 21-year-old Amelia's Depop account was hacked by a fraudster, The scammer sent messages like this one to other Depop users from Amelia's account, Emily Goold, 21, told the BBC a fraudster hacked her Depop account and advertised a 350 Moncler jacket, Blending the look and social elements of Instagram with the buy-and-sell format of eBay, 90% of Depop's users are aged 26 or under, On the dark net marketplace White House Market, "premium" Depop accounts are being sold for $5. So i would have one transaction for the item i sold, and a second transaction that just charges for Depop Limited. Usually, there is a minimum amount that a buyer has to purchase in order to qualify for free shipping. Step 3: Fill out the basic details and then click on Next. Be prepared to get asked a lot of questions. Also remember, PayPal fees! With an effective product description, you can convince the customer to click the Buy now button. Whats more, the information on the most common issues with Depop and Paypal can be hard to come by. One Depop user told the BBC they would feel "much more comfortable" if the app introduced two-factor authentication, where users enter a one-time code sent to them via email or text, for example, after attempting to sign in. What's the least amount of exercise we can get away with? Depop is powered by a team of around 400 people, dedicated to our mission of fashion for a better future. In some ways, Etsy shares a lot of DNA with the Depop community . I received a notification and email from Depop of a sale confirmation and the USPS shipping label. Between classes, an unpaid internship, and a part-time teaching job, my bandwidth was stretched to its limit. Here are their restrictions: When it comes to shipping on Depop, you must first decide on the shipping and fulfillment option. A collective of individuals who inspire and grow with their evolving style and values. Posted on. It was removed by the firm in a few hours and her password was reset. Ready to get started? A collective of individuals who inspire and grow with their evolving style and values. When finished, tap on Post listing. A listing page is where the customers view a product. 2020 3dcart Shopping Cart Blog. A year after that, my first job out of college happened to be a copywriter position for an online luxury-fashion retailer. When it comes to shopping online for secondhand stuff, even on sites that have buyer and seller protections, the onus largely falls on you to protect yourself. Blending the look and social elements of Instagram with the buy-and-sell format of eBay, 90% of Depop's users are aged 26 or under. We independently review everything we recommend. Definitely gonna start telling people depop payments only. But don't worry, How To Pack & Ship An Xbox (With Pictures). But when Ms Strike logged back in, she was shocked by what she found. One thing when offering free shipping please be aware that the 10% Depop fee comes off the item price except when shipping internationally. If your recipient paid to receive your package and it doesn't seem right, please chat with our customer support. Just make sure to do your diligence and follow all the steps required by Paypal. This is normal if you are new to selling to establish that you are a trustworthy seller. We want to build the worlds most progressive and diverse home for fashion a place to explore unique fashion and be part of a community-driven zeitgeist thats shaping culture for the better. If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. Try modeling the clothes you want to sell. And my balance wasnt negative either. Follow the instructions in this article and start selling your own products on Depop. The fraudster had been instructing shoppers to pay them directly through PayPal's "Friends and Family" option, which sidesteps Depop's fees and doesn't offer any protection for buyers. You are viewing the PayPal Community Archives. Possibility 3: Buyer internationally cancelled the payment If you need tips with a step-by-step guide, check out our post below. The firm, founded in 2011, told the BBC that although the number of its users increased nearly two-fold to 26 million last year, it had seen a 50% decrease in account "takeovers" since its campaign began. Link to your social media account and tap on Next. can someone explain why I was charged $13? Selling something on any new platform can seem confusing and overwhelming, but dont be discouraged. Creating unique looks, new trends and making new from old. If you dont want to ship with Depop, then you have the choice to arrange your own shipping. A week later they have opened a dispute saying this was an unauthorised payment? Advice, staff picks, mythbusting, and more. I do occasionally sell on Etsy and Ebay, but honestly, Depops shipping to me is not expensive and has me majorly spoiled because its so simple, Depop does all the work for me and all I do is click and print. It's obvious why Depop is popular among young people. Paypal will in fact send you an email saying the payment from your buyer is on a temporary hold. According to Liv Rowley, a threat intelligence analyst at cyber-security firm Blueliv, cyber criminals are now targeting Depop accounts on an "industrial scale" using this method, capitalising on the fact that people often use similar passwords. Depop fee + taxes + shipping (if you use ship with depop). "I feel like their security measures need to be amped up because it's just not good enough," says Ms Strike, who has been a Depop user since 2015. And what is depop limited? Step 2: Once youre logged in, click on Sell from the top right side. However, for the most part, I find USPS to be a dependable shipping entity and I have had zero misdeliveries or lost packages, etc after shipping thousands of packages. I usually take my custom shipments to the counter service for times when I am dropping off other packages so I can be as efficient as possible with my processes. Because this is the first time that Ive experienced this, I did not realize that my past sales normally come with three emails. The person paid via goods as PayPal took a percentage. As soon as you can, consider investing in a postal scale, I got one for like $22 on eBay. Another reason I like shipping with Depop is that the shipping fee is a flat rate regardless of the distance the package is traveling. Work-flow can help the Cash-Flow. Then, edit photos online into square sizes with a free online designing tool like Canva or its premium version Canva Pro and upload them in your listing. You must personally design, source and purchase the items you intend to sell to determine quality and standards of your supplier. Leave the Archive. Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. It seems its only the call center who make an issue about this. Here are a few tips to keep in mind when shipping with Depop Internationally with USPS, 1. Popular accounts and groups include those for Lululemon, Louis Vuitton, and Noihsaf Bazaar, the last of which mostly lists clothes from independent designers. Once youve put it all together, your listing should look something like this. If youre not sure which one to choose between these two, check out this detailed comparison of. Your buyer's Depop @username. It doubles as a resale and social media platform where sellers and buyers can DM one another, like items and follow one another. That's so bad, the other person must know exactly what they have done. FAQs will be removed. We'll just need you to confirm: The email address linked to your Depop account. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. The ability to ship up to 15.99 ozs for a $5.05 label will enable you to ship jean shorts, t-shirts, and even some lightweight sweaters. Heres why I chose it, and, based on my interviews with a couple of expert sellers, some helpful tips to get you started, too. Inspiration arrived during a visit to a friends apartment. Depop suggests that you do not ship your item until you receive the payment. At the end of the day, people just want to know theres a decent human being on the other end of the transaction. Please search the subreddit before posting to see if the topic has already been discussed. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. I'm confused as to why it would be trying to charge my bank instead of just automatically taking it from the actual payment since I didn't have this problem with the other depop payments sells. Please contact the moderators of this subreddit if you have any questions or concerns. Also, if an item is already being sold by other sellers on Depop, search for similar listings to see what items like yours sold for and try to price your item for slightly cheaper than the rest. It is very unfortunate and hurts small businesses who have to eat these fees. With Paypal, you can get a hold of an associate through their live chat message center. I also received an email from Paypal a receipt of fees paid to Depop. Ah that's brilliant thank you so much, you've put my mind at ease!! Once the shopper has landed on your product page and looked at the photos/video of your product, the next thing they will look at is the description of your item. This happens to me sporadically throughout the year. Fee Breakdown: - 10% Depop fee Want a Great Deal on a Big-Ticket Kid Gift? This content may be old or outdated. Taking quality photos of your items from every angle is crucial because the first thing that buyers are going to see in your listing are its photos and videos. By browsing this website, you consent to the use of cookies. You will need a shipping scale, measuring tape, and a printer. So, to avoid refunds, always describe your items fully in your product description. Like therapy or nosy relatives, a little objective feedback can help point out flaws you would otherwise never catch. True story, I wasnt aware of this and I actually had a package returned because I was shipping a pair of thigh high boots as pictured and I didnt want to risk creasing so I shipped in an extra-large box and the counter service took the box but it was later returned back to my address while I was out of town (ouch!!) Or, do you have a collection of handmade products that you'd like to start selling? Given the volume of compromised accounts for sale, the horse has already bolted," he added. Below is a simple chart that shows how it works. Then disclose the condition, the size, and the measurements of the model, and mention if youre offering free shipping (this can be a selling point, but if you plan to charge for shipping, Sky says not to advertise it, as shipping costs can discourage potential buyers from even taking a look). If you are shipping with Depop, tracking is automatically updated once you dropped your package at the post office. The product listing must use original photos; stock pictures, supplier photos and customer photos are forbidden. Its never happened before while using Depop or any app. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? Attach proof of full refund to the buyer (i.e. By selling print-on-demand products, you wont need to have an inventory in stock. But I don't have any money in my PayPal either, just the pending payment from the sale. In all cases, the fraudsters demanded to be paid directly, rather than through the app. Now, you can list as many products as you want. Something similar happened to me the first time I got a PayPal payment. Our 10% fee is in place to keep the app up and running, release new features, provide Buyer and Seller Protection and pay our employees. Also, theres a PayPal transaction fee of 2.9% + $0.30 in the USA and 2.9% + 0.30 in the UK. But Aman Johal, director at law firm Your Lawyers, which specialises in consumer action claims, says the platform needs to act urgently, "particularly given its relatively young user base, where the duty of care is greater". Rather Depop shipping is included in the price depends on the individual seller. By browsing this website, you consent to the use of cookies. But still, no matter how easy it is to start selling on Depop, selling on any platform for the first time may seem confusing at first. 1999-2023 PayPal, Inc. All rights reserved. Depop offers free shipping at different times throughout the year. While a Vice investigation first highlighted the problem in May, there is now evidence that account logins are being sold across multiple dark web "marketplaces". 1999-2023 PayPal, Inc. All rights reserved. The second address line printing above the first line is not incorrect and is still perfectly valid in this formation. Make sure to check out the International USPS shipping guide for more details. Congratulations! Payment issues with Paypal and Depop can happen to anyone. It was too good an opportunity to pass up. Depop, Poshmark, eBay, etc) are not supposed to be refused and that they are to accept as is. Test out different poses. As always, be kind and communicate calmly before anything else. "We will continue to remind our community about the importance of account security and updating their passwords.". If you're looking to ship using USPS Regional boxes, you will no longer have the option to send them at Regional Rates. Please make sure you've read the community rules, and that your post follows our posting guidelines. Follow these steps when you want to create a Depop listing. Depop currently doesnt have their own payment system, so all purchases go through PayPal, whether the buyer payment is made with PayPal balance or Debit/Credit card. Learn More. When you sell an item, Depop will automatically charge the 10% fee on the total transaction amount (including shipping costs). Instead, you will have to email them at support@depop.com. This method of shipping does allow you to select whether shipping must be paid by you or by the buyer. Its a marketplace that allows space for personal expression, culture, and communityone that Short has successfully tapped into and subsequently helps drive her sales. I find the fee a fair price to pay to resell something like a ruby red, ribbed-knit top I originally bought for $25. I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. Also they're charging me for shipping even if I put buyer pays for shipping? Read about our approach to external linking. The cost of shipping depends on the weight/size and Depop gives you examples of items that you should be able to fit with each size, however, these are not exact. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-leader-1','ezslot_8',127,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-leader-1-0'); Make sure that you get a refund from both Depop and Paypal. Your description must disclose that you are working with a third-party to source and manufacture your products. There are two ways to list items on Depop: Step 1: Open the app and tap on the Camera icon at the bottom center of the home screen. For example, I ship a lot of items to the west coast and if another platform charges by the distance I notice for priority the price is around $12.44, and then if I ship within my time zone the price is like 10.24 for the same size priority package. Not everyone is out to become a Depop superseller, but there are still ways to optimize your efforts and earn some extra money. This is a common tactic used by people selling second-hand items online, to prove that the photos were not stolen from another listing. It doesnt necessarily just focus on clothing, or the selling of clothes. Paypal can hold your funds for up to 21 days. Our community is made up of people who are creating a better future. What You Need to Know Before Selling on Depop. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. They are entrepreneurs, pushing fashion forward in so many different ways. There are pros and cons to offering free shipping automatically. Now, don't waste time! Anything from plain tees to one-of-a-kind clothing has a placeyou just have to find your audience. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. In case something goes wrong, youre protected by. Thats it, youve completed the first step! Our journalists combine independent research with (occasionally) over-the-top testing so you can make quick and confident buying decisions. Depop is an online fasion marketplace focused on unique items, vintage & luxury fashion, art and books. On Wednesday, the shopping site Etsy . The pool of people on the app, which is currently at around 21 million, is smaller than the user base of both Poshmark and eBay, but its the right crowd for the caliber and quality of my clothing. After realising that Depop needed a selling function, Simon re-envisioned the app as a marketplace and a mobile space where you can see what your friends and the people youre inspired by are liking, buying and selling. However, with Depop it doesnt matter what the distance is, all that matters is that if the item is under 2 lbs you will get a priority label and then you can ship domestically within the United States.
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