You were left wondering if this was just a temporary fix. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Anyone else had this? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. 1. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Working Hours at Openreach | Indeed.com To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Replying to . My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Work Experience. Accept cookies to experience the full functionality of this page. and. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Starting salary is poor, but you'll reach the higher rate after 3 years. Account and billing. You might not need a visit, just the right advice and help to identify the problem! Contact Us | Openreach normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. I'm wondering will there be engineers working on a saturday? He is very hard working and does things without needing to be asked. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. The ISP said it can take up to 72 hours. And once you've got some experience under your belt, there should be opportunities for overtime. Answered 26 October 2019 You will work long hours and not get paid for them . Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. 15h06. Answered: Openreach engineer didn't turn up! | Sky Community If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Those striking are largely Openreach engineers and call centre workers. Read about our approach to external linking. Openreach is the UK's digital network business. BT strike: Thousands of workers to take action for two days You can view these money saving ideas by clickingHERE. Analytical cookies are used to understand how visitors interact with the website. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. 13h08. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Help and support; Contact BT; Back. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. That's usually four or five days a week between Monday and Sunday. Include an address and phone number. 10 reasons to work for BT Openreach - VERCIDA BT Phone Number for Customer Service & Broadband - Selectra Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. For They showed their strength but on Monday they will show their generosity. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. By clicking Accept All, you consent to the use of ALL the cookies. @bt_uk. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Simon Donegani - CER / Field Insights - North England - Openreach & Broadcast. The union was . Openreach creating 5,300 new jobs to speed fibre rollout I also get time for classroom learning which hopefully . Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. The Communication Workers Union (CWU),. You can view these money saving ideas by clicking HERE. View Vacancy : Openreach Trainee Engineer (BT) - Planit You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Interview. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Within 10 working days, Openreach will have completed their survey. (adsbygoogle = window.adsbygoogle || []).push({}); Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. 13h06, I just wanted to provide to the mods and@NeilO. Please only call if you have a letter from the government saying you are high-risk. BT argued that you still received a partial service. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Need to change your appointment? The cookie is used to store the user consent for the cookies in the category "Performance". Damage to equipment within your premises caused by lightning or power surges. In 1987 I began a career as a British Telecom Engineer. The fault is due to theft, loss or removal of equipment. How are the working hours at Openreach? | Indeed.com Openreach Trainee Engineer Reviews | Glassdoor on There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Graduates & Apprentices - Early careers - Careers | BT Plc This is simply not true. Find out more about the BT Business app and how to download it. Compiled by Patrick Collinson. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. I saw one at a cabinet last Sunday afternoon. Engineer installation | BT Help A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Orders and upgrades. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. - Providing data governance through all operational teams in order to maintain and improve data quality. "Where talent is a dwarf, self-esteem is a giant. Register (or login) on our website and you will not see this ad. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Working from home no service passing the buck. If you currently work for the BT Group please apply directly through the Internal jobs board. We don't ask for any formal qualifications. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. The BBC is not responsible for the content of external sites. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. BT on Twitter: "@katenoblett The engineers work for Openreach not us My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. 8.40 for each calendar day that the service is not repaired. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. I know this because I have 26 years of experience tracing all kinds of faults. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. We use cookies to optimize the website, no personal information is stored. New Phone Installation for Broadband | How Long Does it Take? What's Thing is there is a lot of stuff under footways so you can't go mad. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Ring sky told an engineer will come out in the next 48 hrs. It says: Were very sorry about the problem with NJs broadband service. ", http://www.speedtest.net/my-result/3167201384. Overtime is usually available so the minimum . Thousands of members of Communication Workers Union will take action for 24 hours. Send us your details and we'll be in touch as soon as we can. The cookies is used to store the user consent for the cookies in the category "Necessary". Contact BT | Call us or chat online | BT Help It could be Sky's Openreach account number, for the details that ISPs have given them. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers It does not store any personal data. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest 26/04/2017. So, here's where it all started working as a Phone Engineer. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Moving home . BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. business and public sector, Media Huge 130m Boost for Grain's UK FTTP Broadband Rollout "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. However, you may visit "Cookie Settings" to provide a controlled consent. If the work is not complex, they'll carry out all the external work required. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Damage caused during a break in to your premises. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. BT won't send no one out because @SkyHelpTeam are my provider. bt openreach working up a pole today. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. . Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Log intoorder trackerusing your BT ID or order reference and postcode. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. All in a day's work | 17 comments on LinkedIn Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. First, Openreach will send an engineer to assess how much work is needed. Faulty equipment like a telephone or router not covered by a maintenance contract. How to report a BT line fault or broadband fault. Noisy faults often dont show up on a line test result. Mar 2018 - Present5 years 1 month. What is a Fibre to the Premises (FTTP) Service Identifier? BT Openreach SFI2 Engineer Visits. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Job Responsibilities: Undertake poling when required Work on Answered View answer in the context of this discussion Report post You'll find up-to-date details of all charges and pricing information in BT Price List. How quickly can I get Fibre to the Premises (FTTP) installed? I have sent a pm with my information and description of the situation. Openreach field engineer at BT Review | RateMyApprenticeship Solved: Invisible hole diggers - BT Community - BT Broadband CER / Field Insights - North England. Within 10 working days, Openreach will have completed their survey. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Openreach Civil Engineer Interview Questions | Glassdoor What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Missed appointments. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Although I would guess your fault will probably be picked up on Monday morning. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Was the First Engineer who the complaint was about actually a Qube Engineer? Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. The installation takes around three hours and the Openreach engineer will need access to your property. Caught between BT and Openreach over our cut telephone line
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